By issuing the first payment for the sketch slot, you will agree to the following terms and conditions below. Please read the terms and conditions before commissioning a custom mermaid tail and/or accessories. 

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General Information

By paying for your design sketch and slot reservation, you acknowledge all of the following:

• You are 18+ years or older

• You have all the funds ready and available at the time of slot reservation, unless discussed prior to signing the contract

• You understand that mermaid tails are not toys, and can be dangerous when used improperly

• You are responsible for accurate measurements; I am not responsible for improper sizing due to customer error 

• You are subject to cancellation for poor communication, inappropriate language and misconduct towards me or other clients.

• You will need to maintain regular communication for your tail to be completed within the estimated time frame

• You understand that tails can take between 10-12 weeks to complete before shipping

• You understand that I will not copy already existing tails that do not belong to you

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Modified Flukes

Modifications will incur an additional fee, and will be limited to shapes that are sewing and swimming friendly. This fee will generally be around $65 USD, but can increase with the complexity and any other addons discussed. 

 

Custom Flukes 

Custom flukes will add a base price of $125 to the artwork and at least 2 weeks of an additional wait time to the overall cost and wait for the tail. Price and wait time increases with the size and complexity of the fluke. For this reason, custom flukes will not be exclusive unless an additional fee is paid and an exclusivity rights agreement signed. Terms of the agreement are below. 

 

Exclusivity Rights Agreement

When commissioning custom flukes, scales and/or specialty fins, by default, you will be accepting that these features can be used on other tails in the future. 

 

However, if you would like to keep any of these factors exclusive to your tail and your tail alone, you will need to sign an Exclusivity Rights Agreement and pay a fee per fluke, scale sheet, and/or fin set. This ensures that the custom fluke, scales and/or specialty fins that you commissioned will not be reproduced on any other tail in the future without your permission and approval. An email for your permission will be sent as needed, should another client request these details.

 

Simple fin shapes do not qualify for an Exclusivity Rights Agreement. 

 

Communication

During the process, it is the responsibility of the client to keep regular communication for the process to be completed within the predicted timeframe. The main form of communication will be through email. Responses may be spaced out due to illness, school and other unforeseen events outside of work. Delays will usually be discussed with the client beforehand.

 

In the event where you have not heard back within a long period, do feel free to send a check-in email. Responses are usually done throughout the business week.

 

In times of high volume, a waitlist will be created for interested clients. You will be given a number for your waitlist position, then notified in advance when you’ll be moved into a higher position. 

 

When your turn arrives for the acquisition of your slot and reservation, you will receive an email. You must respond to that email within 48 hours with a signed agreement to the terms and conditions of buying a fabric tail and payment of the initial slot reservation fee. 

 

Payments and Refunds  

There will be three separate payments to be made when ordering a tail via AbiiTails. It is advised to have the funds ready before placing an order as to make sure that your tail is produced within the allowed timeframe. All payments will be made through PayPal and will be due before the start of any designing, artwork production can begin.

 

To reserve a slot, the first payment will be in the form of around $75 USD, and will ensure that you are to be kept in line for beginning the design process. 

 

After the designing process is complete, the total for the artwork and fabric tail will be due. The total for the artwork and sketch (as well as any other change fees for the sketch) will be non-refundable upon reaching 50% completion of the artwork & rendering stage. Sales of the reservation and artworks are final. 

 

Shipping is charged separately. Refunds, returns and exchanges for fabric tails will not be accepted after production has begun. Cancellation of a tail in production must be done within 24 hours. 

 

Cancellations 

Cancellations for the design and artwork are permitted, but there will be no refunds for completed or partially done work. Cancellations must be made before work on the design and/or artwork have started to receive any refunds. 

 

If you would like to cancel the production of an already approved tail, cancellation must be made within 24 hours of the original payment. Refunds of the payment will only be viable within that 24 hour period. 

 

Shipping 

While we are not responsible for lost packages and damaged packages, we will do our best should some unforeseen issue occur within the shipping stage. Please email abiitails@gmail.com with “question about shipping” if this is the case.